Shipping & Returns
1) We strive to maintain customer satisfaction above all else. If you experience an issue with product quality or service quality please tell us. All sales are final. Returns are at the discretion of Femrite Enterprises
a) If you discover product that you consider defective, contact Femrite Enterprises immediately. Between the two of us we will determine the cause of the defect and a mutually agreeable course of action.
b) Sometimes returns are necessary. We have a few business policies to ensure a fair and uniform return procedure. All returns are subject to prior approval. Please contact us at 1 800 822 3236 begin_of_the_skype_highlighting 1 800 822 3236 end_of_the_skype_highlighting or by sending an email to firstname.lastname@example.org to request a Return Authorization Number (RA#). Do not return any merchandise for any reason without first contacting us. Any returns received without an RA# will not be accepted.
c) Corrective action is limited to the replacement of defective returned product. Upon receipt of the defective product, a replacement will be processed as soon as possible to correct the problem. Femrite Enterprises' does not assume any responsibility for loss incurred for labor, time and shipping. Neither is Femrite Enterprises responsible for your items fabricated with our products or installation procedures used. No warranty is expressed or implied. All material must be inspected for quality before installation.
2) Stock items ordered in error may be returned (freight prepaid) for credit within 30 days of invoice date. A $20.00 or 20% restocking charge, whichever is higher, will be deducted. Returns over 30 days from invoice date will not be accepted. Please have your purchase order number or sales order number and date of delivery on hand when contacting us.
NOTE: Products that are cut or altered by the customer are not returnable.
Standard product length is eight (8) foot.
Packaging is typically round or square cardboard tube supported with extra wood depending on the product size.
Packages are stretch wrapped with foam protection.
The oversize weight threshold is 70 pounds.
Approximate freight costs from our facility in Minnesota are as follows for eight foot packages up to 70 pounds:
East Coast $30.00
West coast $30.00
We can quote the exact shipping cost via UPS using your zip code.
We strive to process all orders within 2 days and you will need to allow 2 to 4 days for delivery depending on your location.